Below FAQ are some common concerns of our clients before purchasing the Rug.
If you have other questions, please just send it to info@illuminatecollectiverugs.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Absolutely! If you can dream it, we can (more than likely) weave it! Please don’t hesitate to contact us with your ideas! We look forward to collaborating with you to create your perfect rug.

We offer free shipping on all of our products!

Shipping generally takes 3-5 business days, but we take a couple days to process your order and prepare the rug(s) for shipment. The time to ship your order from payment to its arrival on your doorstep should be no longer than 8 business days.

Please note that you are responsible for all taxes and import duties incurred on the rug(s) when they arrive in your country of residence.

Yes, we do! Please contact us if you are interested.

Yes. You may return your rug at anytime within 7 days of delivery and receive a full refund if you choose to do so. Should you choose to return the rug customers are responsible for payment of shipping fees, insurance charges, and any additional duties payable on international returns.Yes, we do! Please contact us if you are interested.

We do! Please contact us and we would be more than happy to collaborate with you!

Yes, all of our rugs are washed before shipment.

At this time we only sell rugs online.