Refund policy

Returns

In-stock rugs (vintage and ready-to-ship new rugs) can be returned within 7 days of delivery.

To be eligible for a return, the rug must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required. Please email us at info@illuminatecollectiverugs.com before sending anything back so we can confirm your return.

Final sale items

- Custom and made-to-order rugs are made specifically for you and cannot be returned or refunded.
- Sale items cannot be returned or refunded.

Return costs

Shipping is free when you order, but the shipping is not free if you return a rug:
- The cost we paid to ship the rug to you (the original shipping cost) will be deducted from your refund.
- You are responsible for the cost of shipping the rug back to us. Return shipping costs are non-refundable.

We recommend a trackable, insured shipping service, as we cannot guarantee we will receive your returned item.

Please send returns to:
14615 N. Triple XXX Rd, Luther, Oklahoma 73054, United States

Refunds

Once your return arrives, we will inspect it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method for the purchase price, minus the original shipping cost. Items returned used, damaged or incomplete for reasons not due to our error may receive a partial refund.

If your refund has not appeared after a few business days, please check with your bank or card issuer first, then contact us at info@illuminatecollectiverugs.com.

Damaged or defective items

If your rug arrives damaged or defective, email us at info@illuminatecollectiverugs.com and we will arrange a replacement or a solution. In this case, no shipping costs are deducted.

Gifts

If the rug was marked as a gift and shipped directly to you, you will receive store credit for the value of your return, minus the original shipping cost. Otherwise, the refund goes to the original purchaser.